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RULES OF INTERACTION


	For all interactions, dealings and business conducted on it, BUSREX believes in maintaining (and safeguarding ) high ethical, qualitative and professional standards. We wish that all our Users too emphasise on these attributes while we integrate quality, user friendliness and value building mechanisms.
	Consequently, BUSREX , being a virtual ecosystem, needs to enforce a Code of Conduct for the benefit of all stakeholders, be it a Vendor, Customer, ITEBR, Consultant and ourselves which shall be reviewed at appropriate times.
	These Codes are classified into Confidentiality, Security of Data, Non- Repudiation of Transactions, Impartiality, Presentation Manners & Time Schema, Record Keeping and Payment Obligations.
	1. Confidentiality:
	Vendors/ Customers/ ITEBR's should maintain strict confidentiality of information and data pertaining to the execution of Assignments. The information such as tasks, deliverables, quotations, payments are specific to the parties involved in the Assignment and should not be shared with others under any circumstances ITEBR's should not share the completed Assignment information with other ITEBR's. BUSREX will permit competitive bidding for Assignments to ensure that service available is optimal in cost. All Vendors/ Customers (Assignment creators) should ensure strict confidentiality with respect to the quotations received. They should not share the quote information and should not play-off one ITEBR against other ITEBR's. No user should perform any activity, seek or disclose any information that could lead to an unfair advantage, disclosure and or competition or may lead to any infringement of any business process or loss of any sort to the other stake holder’s business.
	2. Security of Data:
	Adequate access level and transaction level security is built into BUSREX. The Users at no point of time should share the passwords with others who are not related to the business on hand. Only authenticated users and sub-users should access BUSREX. ITEBR's at the POB should take adequate care to ensure that data of the client is accessed through client specified/preferred procedures. No such data of Customer should be transferred/transmitted or made known to others. All the stakeholders should recognize and appreciate the legal consequences and validity of e-commerce transactions. ITEBR's should strive to protect the copyrights of BUSREX, Vendors and Customers.
	3. Non- Repudiation of Transactions:
	BUSREX has built in adequate safeguards at appropriate stages of Assignment process to align the Assignments on business dynamics. The transactions once accepted and commenced cannot be repudiated either by assignors or assignees. All the stakeholders should agree to the Terms & Conditions before performing the transactions. Such agreed Terms & Conditions are binding upon the parties till the completion of Assignment.
	4. Impartiality
	Vendors and Customers will create Assignments with specific, meaningful and achievable tasks/ deliverables. The Assignments posted shall be equitable to all ITEBR's in the particular location; unless or otherwise posted to specific ITEBR's. Vendors and Customers should exercise caution while accepting quotes of ITEBR's and preference should be only based on order on merit and cost. Vendors, Customers and ITEBR's should not contract or accept Assignment that fall outside the purview of BUSREX thereby jeopardizing the commercial interests of BUSREX. ITEBR's should strive to protect the copyrights of BUSREX, Vendors and Customers. ITEBR's should not, under any circumstance, disclose or talk about relative merits of offerings of different Vendors.
	5. Presentation Manners & Time Schema
	ITEBR's should present themselves at Assignment places with identification cards issued by BUSREX. ITEBR's should fix prior appointments to visit Assignment places. For Assignments in progress, ITEBR's should implement the time schema given by Customers/Vendors. ITEBR's should be appropriately dressed, as demanding the occasion, during making calls/visits on Customers and Vendors.
	6. Record Keeping
	ITEBR's should not carry Customers’ data outside their premises without written authorization. If the nature of assignment is such that data is residing on ITEBR's hardware, it should be promptly erased on completion of assignment before leaving the Customer’s premises. Vendors and Customers (Assignment creators) should keep complete details on data transfer from their side and residing with ITEBR.
	7. Payment Obligations
	All payments committed by Vendors/ Customers should be paid with in the time limits agreed upon at the time of Assignment creation. Vendors/ Customers should make advances and interim payments in accordance with business rules and practices in vogue for that Assignment. All applicable tax compliances should be compulsorily followed as laid down in the statute.


BUSREX is inbuilt with business rules that seek to avoid conflicts at different stages of any interaction. Whatever be the nature of a User requirement, Uploading an Assignment or Advertisement or Offerings, all interactions are designed and built on sound and tested rules that aim to reduce ambiguity anywhere, from execution to payment to archiving. Further, every Resource Team, the primary business enabler on BUSREX, is built around areas of commonality of interests, local presence and knowledge; quick and hassle free set up, mobility, segregation of management of Team and Assignments
Assignments:
The main business being in delivery of services, contracted over the internet, it is imperative that the tasks/deliverables are spelt out very clearly and completely at the outset. Every Assignment is designed to be defined and split into as many easy-to-understand-and-execute tasks as possible by both the contracting parties. The features like Amendment, Modification and Adjustments support the Assignment execution process by integrating mid course corrections due to changing business dynamics.
In the event of any dispute arising from and in the performance and execution of an Assignment, the following process(es) is laid down for escalation and redressal. Every User shall accept the dispute redressal process as laid down below at the outset and also agree to them wherever asked as a requirement of business process in every Assignment.
Level 1: Conciliation
The aggrieved party shall initiate the process of reporting a dispute online at drm@busrex.com with all details and references as are available. The complaint/report should be lodged by the aggrieved party within 72 hours of arising of the dispute. BUSREX will acknowledge the receipt of grievance to both the parties within 24 hours. BUSREX will initiate Conciliation proceedings within seven working days from the date of receipt of complaint. BUSREX will recommend a Process Manager from its organisation to act as the Conciliator. The Conciliator will speak with the aggrieved parties independently and collect their statements and meet with them if necessary. The Conciliator shall seek the advice and counsel of such other external entities, as are necessitated by the exigencies of the case, to seek expert opinion. The Conciliator will invite both the parties for discussion at a mutually agreeable time and place to present an amicable solution. The solution recommendation will be based on and conform to the existing set of business rules for Assignments and their performance by all the parties. If the aggrieved parties agree to solution as recommended, the proceedings and issues are recorded and signed by all parties. The Conciliation proceedings are converted into the Assignment upon which the dispute is deemed closed. The documentation will be moved to a knowledge repository that will assist to redefine/ restructure business rules in future. The costs of Conciliation shall be shared between BUSREX and the parties to the dispute. If the solution proposed is not acceptable to any of the parties, the dispute is escalated to Level 2.
Level 2: Negotiation
In the event of non resolution of disputes through Conciliation, the Level 2 process is set in motion. This calls for Negotiation between the aggrieved parties with the BUSREX Process Manager acting as an intermediary. The Negotiation will involve redefining some or all of the Terms of the Assignment to give effect to and agree upon a deliverable and workable solution within the framework of BUSREX business process. BUSREX Process Manager shall assist the concerned parties in the entire negotiation process. All the parties shall agree upon the negotiated solution and sign documentation to this effect. The dispute is deemed to be resolved when the documentation is incorporated into the Assignment. The details of Negotiation are moved to the knowledge repository for further reference. The costs of Negotiation shall be shared between BUSREX and the parties to the dispute. If the dispute is not resolved through the process of Negotiation, it is escalated to Level 3.
Level 3: Arbitration
The escalation of dispute to Level 3 calls for Arbitration proceedings. BUSREX shall request the aggrieved parties to select an Arbitrator from a given list of Arbitrators. The parties to dispute may choose to engage an Arbitrator from their own circles which shall be subject to the acceptance by both the parties. The Terms and Costs of Arbitration shall be as laid down by the Arbitrator. The Arbitrator shall conduct the proceedings and pass such order as deemed appropriate which shall be binding on the both the parties. The details and findings shall be updated in the Assignment records. The documentation is moved to knowledge repository for further reference Should any party to the dispute decide, it can escalate it to Level 4 conflict.
Level 4: Court of Law
Any party to a dispute may file a case in an appropriate Court of Law (as per the terms & conditions agreed during Assignment creation). BUSREX shall provide all the details as are required by the Court and which are in its possession. However, BUSREX chooses its right to implead in the Court proceedings as it deems necessary. The Court�s order shall be final and binding.. The documentation arising out of such Court proceedings is moved to knowledge repository.